Andy Smale, WinACC's Home Energy Advisor, recently visited Sarah Jones, a local social housing tenant, at the request of the landlord.  She lives in a house in the countryside which is not close to mains gas, and so she relies on expensive electric heating. 

Andy quickly realised that Sarah didn't know how to use her heating system.  The instructions for the system were poorly written, and the dial on the heating programmer was almost too stiff to turn, making adjustment very difficult.  This meant that, rather than being able to leave it to the programmer, Sarah Jones had to turn each radiator on and off manually every day.

Through a process of trial and error, Andy eventually worked out how the system was designed, and managed to get the programmer working.  He showed Sarah how to set up the system to control the heating upstairs and downstairs independently, so that the heating could come on to warm the house in time to get up in the morning and again in the evening.

Mrs Jones was also shown how to work the heating programmer so that the hot water cylinder was only heated twice a day, rather than wasting energy staying hot constantly.

Do you advise the public? Do people ask you for help? Would you like to know more about how to help people save energy, save money and stay warm?

We can help you.

  • casework advice - ring 01962 217844 or email Andy.Smale@winacc.org.uk and he will talk through the problem and suggest what you could do.
  • modular tailor-made training from 30 minutes to a full day for advice workers, outreach workers, home visitors, parish councillors, village agents, social workers  - anyone who reaches people who need help. Contact andy.smale@winacc.org.uk now to book your training or find out more.